Last updated: September 28, 2026
Our 90 Day Guarantee
Every PamTanks order is covered by a 90 day fit and comfort guarantee, starting from the date your order is delivered. If your tank does not fit the way you expected, or is not as comfortable as you hoped, contact us within that window and we will make it right with an exchange or a refund.
How To Start A Return Or Exchange
Email us at pamtanksco@gmail.com with your order number and a short note about the issue. We will confirm the details with you and send instructions for completing your return or exchange.
Refunds
Once your return is received and reviewed, we will notify you and issue your refund to your original payment method. Please allow your bank or card provider a few additional business days for the refund to post to your account.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at pamtanksco@gmail.com with your order number and a photo of the issue, and we will resolve it at no cost to you.
Order Cancellations
If you need to cancel or change an order, email us right away. We can usually make changes before an order has shipped. Once an order has left our facility we are not able to cancel it, and the guarantee above will apply instead.
Processing Time
Orders are typically processed within 1 to 3 business days of purchase. During periods of high demand, processing may take a little longer, and we will let you know if that happens.
Delivery Estimate
Once your order ships, please allow approximately 6 to 10 business days for delivery. Delivery times are estimates and are not guaranteed, and can vary based on your location and local carrier conditions.
Shipping Cost
We are proud to offer free standard shipping on PamTanks orders.
Order Tracking
You will receive a shipping confirmation email with tracking information as soon as your order ships. If you have not received tracking information within a few days of placing your order, please contact us.
Where We Ship
We ship to the addresses available at checkout. If you do not see your country listed, contact us at pamtanksco@gmail.com and we will see what we can do.
Questions
If you have any questions about shipping, returns, or exchanges, reach us at pamtanksco@gmail.com or write to Blue Nova Labs LLC, 30 N Gould St, Sheridan WY 82801, United States.